Customer Support
Help with an order, a delivery, or anything else — we're quick to reply.
Track your order below, or message us directly.
Track your order
See exactly where your delivery is, from our bakery to your door.
Get in touch
Send us an email
Contact information
- 100 Phoebe Street, Salford, Greater Manchester, M5 3PH
- 07375 320 005
- hello@munchyhub.com
Support hours:
Mon – Sun: 9:00am – 5:00pm
We often reply to messages outside these hours, too.
Ordering & payments
1. How can I place an order?
Straight through our website — browse the range, add your favourites to the basket, and check out. Along the way you can:
- Pick your box size on each product page.
- Subscribe to your favourites so they arrive on repeat.
- Earn and redeem loyalty points on every order.
- Apply discount codes at checkout.
Checkout is quick and secure, and every order is delivered tracked, anywhere in the UK.
2. Can I change or cancel my order after it's been placed?
If you need to change or cancel, contact us as soon as possible — WhatsApp is the fastest way to reach us.
We bake and dispatch quickly (orders placed before 2pm usually ship the same day), so the window for changes is short. Before dispatch we can update items, fix an address, or cancel entirely. Once your order has shipped, we can no longer make changes.
Tip: have your order number ready so we can help quickly.
3. Do you offer discounts or promotions?
Yes — a few ways to save:
- Newsletter — subscribers hear about offers first. Sign up at the bottom of any page.
- Loyalty program — earn points on every £1 you spend and redeem them on future orders.
- Free delivery on orders over £45.
We don't currently offer gift cards or gift wrapping.
4. Do you have a loyalty or rewards program?
Yes! Our loyalty program rewards you every time you shop:
- Earn points for every £1 you spend.
- Redeem rewards on future orders.
- Track your progress and manage your rewards in your account.
See the Loyalty program page for full details.
Shipping & delivery
1. How long does delivery take?
Quick — most orders arrive within 1–2 working days.
- Order before 2pm and your box is usually baked, packed and dispatched the same day.
- Order after 2pm and it's dispatched the next working day.
- If a bake has sold out for the day, add one extra day — we bake fresh daily rather than holding stock.
Once dispatched, delivery is a tracked next-day service.
2. How much is delivery?
Delivery is FREE on orders over £45.
For smaller orders, the exact charge is calculated and shown at checkout before you pay.
3. Do you offer international shipping?
Not at the moment — we currently deliver within the UK only. We do plan to expand to international markets in the future, so stay tuned for updates.
4. Will I be able to track my order?
Yes — every order is delivered on a tracked service. You can:
- Use the Track order button at the top of this page.
- Click the tracking link in your dispatch confirmation email.
Both show live progress from our bakery to your door.
5. What if my order arrives damaged, wrong, or incomplete?
We'll put it right. Message us within 24 hours of delivery with your order number and a photo, and we'll sort a replacement or refund straight away.
As our bakes are fresh food, we can't accept returns for any other reason — see our refund policy for full details.
Product information
1. What kinds of products do you sell?
We offer a wide range of freshly baked goods — including cookies, brownies, cakes, and other handmade bakes. Our menu continues to grow, and we plan to introduce breads and savoury bakes in the future. Keep an eye on our website and socials for the latest additions.
2. Where are your products made?
All of our bakes are freshly made by hand in our Manchester bakery, with local workforce, using carefully selected ingredients and our own tested recipes.
Every product is prepared, sealed, and packed on-site before being sent directly to you.
3. Are your products fresh?
Yes — every Munchyhub bake is freshly made to ensure the best taste and quality.
We bake fresh batches every single day, and every order we send was baked no more than a day before dispatch.
Each product is sealed in its own packaging shortly after baking to lock in freshness until it reaches you.
4. How long will my order stay fresh?
From the time your order is delivered, our bakes will keep fresh as follows (each piece is individually wrapped):
- Room temperature or fridge: Fresh for up to 14 days.
- Freezer: Fresh for up to 6 months.
Thawing before serving:
- From fridge: Leave at room temperature for about 20 minutes.
- From freezer: Leave at room temperature for around 1–2 hours (larger items may take longer).
5. How should I store my bakes?
Keep your bakes in a cool, dry place or in the fridge, away from direct sunlight or heat.
Each item is individually sealed to help maintain freshness — just leave them in their original packaging until you're ready to enjoy them.
6. Do you have options for special diets (vegan, gluten-free, sugar-free, etc.)?
Not at the moment — all of our bakes use traditional recipes with standard ingredients, and everything is made in one open kitchen where gluten, dairy, eggs, nuts and soy are all present. That means we can't offer gluten-free, vegan or other special-diet options.
All allergens are clearly listed on each product page, so you can check before you order.
7. Can you accommodate food allergies or dietary restrictions?
We take allergies seriously, but please note that all of our bakes are made in the same kitchen where common allergens are present — including gluten, eggs, dairy, nuts, and soy. Because of this, traces of allergens will exist, and we cannot guarantee that any product is completely free from them.
To help you make informed choices, all allergens are clearly listed on each product page and also printed on the labels included in your delivery parcel.
If you have a severe allergy, we recommend exercising caution. For specific ingredient details before ordering, feel free to contact us — we'll be happy to help.
8. Can I mix & match products in one box?
Not currently — each box contains one bake, made to its own recipe. Baking, sealing and packing every product on its own is how we keep each one properly fresh.
We're always adding new flavours and products, so keep an eye on our website and socials.
9. Can I request a custom flavour, design, or product that isn't listed on your site?
At the moment, we don't offer custom flavours, designs, or one-off product requests. All of our bakes are made to our set recipes so we can keep quality and consistency high.
That said, we're always experimenting and adding new products to our range — so keep an eye on our website and socials for updates.
Other questions
1. Do you have a physical shop I can visit?
Yes — we do! Please check our Locations page for full details on where to find us.
2. Do you offer catering or custom orders for events?
No, we don't offer catering services or event-specific custom orders, and we don't plan to expand into event organisation. Instead, our energy goes into perfecting and delivering our core range of bakes — available online and in our stores — to give you the best, most streamlined experience possible.
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