Customer Support

You can place an order directly through our website. Simply browse our offering, add your favourites to the cart, and proceed to checkout. Along the way, you’ll also have access to these features:

• Product size options – choose boxes of various sizes.
• Subscriptions – set up recurring orders so you never miss your favourites.
• Gift wrapping – add a finishing touch to your order.
• Discounts and promo codes – apply them at checkout for savings.
• Loyalty points – redeem your rewards for discounts on your order.
• Saved carts – keep your cart for later or share it with friends.
• Wishlists – save products you want to buy another time.
• Customer reviews – see what others thought before you buy.
• Delivery or pickup – select nationwide delivery or collection from one of our locations.
• Live chat support – message us directly if you need help or information.

Checkout is quick, secure, and flexible — making it easy to get your treats just the way you want them.

We understand plans can change. If you need to update your order, please contact our customer support team as soon as possible.

Here’s what we can help with (before dispatch):

• Adding, removing or updating items in your order.
• Updating shipping address or billing details.
• Cancelling your order if it hasn’t been processed yet.

Important: Changes can only be made before your order has been dispatched (usually within 24 hours of placing it). Once your order has been shipped, we’re no longer able to make adjustments.

Tip: Please have your order number ready when you contact us so we can assist you quickly.

Yes! We offer several ways to save when shopping with us:

• Discounts – check our product pages and categories for any available offers.
• Promotions – we share exclusive deals with our newsletter subscribers. Sign up at the bottom of our website to be the first to know about new offers.
• Loyalty program – earn rewards for every £1 you spend, which you can redeem on future purchases.

At this time, we don’t offer digital gift cards.

Yes! Our Loyalty Program lets you earn points every time you shop with us — saving you money in the long run and rewarding you for being a loyal customer.

You can:

• Earn points for every £1 you spend.
• Redeem rewards on future orders.
• Track your progress and manage your rewards.

Yes! We offer gift wrapping to make your order extra special. Simply select the gift wrapping option in your basket before checkout. You can also add a personalised gift message to be included with your order.

We process all orders within 1 working day.

• Orders placed before 2pm, and with items in stock, are usually dispatched the same day.
• Orders placed after 2pm, or containing items out of stock, are dispatched the next working day (re-stocking only takes 1 extra day).

Once dispatched, delivery normally takes 1 working day with our courier.

Most customers receive their order in 1–2 working days.

Not at the moment — we currently deliver within the UK only. We do plan to expand to international markets in the future, so stay tuned for updates.

Yes. You can track your order in a few ways:

• Click the “Track Order” button on our Customer Support page.
• Use the tracking link in your order confirmation email.
• Open our chat and use the tracking option there.

All tracking links will take you directly to our courier’s portal, where you can view your order’s progress.

Yes, you can choose in-store collection at checkout.
Please make sure to collect your order from the specific shop you selected during checkout, as that specific shop location will be the only one in charge of fulfilling your order.

We offer a wide range of freshly baked goods — including cookies, brownies, cakes, and other handmade bakes. Our menu continues to grow, and we plan to introduce breads and savoury bakes in the future. Keep an eye on our website and socials for the latest additions.

All of our bakes are freshly made by hand in our Manchester bakery, with local workforce, using carefully selected ingredients and our own tested recipes.

Every product is prepared, sealed, and packed on-site before being sent directly to you.

Yes — every Munchyhub bake is freshly made in small batches to ensure the best taste and quality.

We bake fresh batches every single day, and every order we send was baked no more than a day before dispatch.

Each product is sealed in its own packaging shortly after baking to lock in freshness until it reaches you.

From the time your order is delivered, our bakes will keep fresh as follows (each piece is individually wrapped):

• Room temperature or fridge: Fresh for up to 10 days.
• Freezer: Fresh for up to 3 months.

Thawing before serving:

• From fridge: Leave at room temperature for about 20 minutes.
• From freezer: Leave at room temperature for around 1–2 hours (larger items may take longer).

Keep your bakes in a cool, dry place or in the fridge, away from direct sunlight or heat.

Each item is individually sealed to help maintain freshness — just leave them in their original packaging until you’re ready to enjoy them.

Not yet. At the moment, all of our bakes use traditional recipes with standard ingredients. However, we know that many of our customers are looking for alternatives, so we’re working on developing gluten-free and other special-diet options. These will take some time to perfect, as we want them to taste just as good as our regular bakes — but they’re definitely on our roadmap for the future.

We take allergies seriously, but please note that all of our bakes are made in the same kitchen where common allergens are present — including gluten, eggs, dairy, nuts, and soy. Because of this, traces of allergens will exist, and we cannot guarantee that any product is completely free from them.

To help you make informed choices, all allergens are clearly listed on each product page and also printed on the labels included in your delivery parcel.

If you have a severe allergy, we recommend exercising caution. For specific ingredient details before ordering, feel free to contact us — we’ll be happy to help.

We don’t currently offer custom flavours or made-to-order bakes. However, you can choose from our range of mix & match boxes where available, allowing you to combine different products in one order.

We’re always testing new recipes and flavours, so keep an eye on our website and socials for new additions.

At the moment, we don’t offer custom flavours, designs, or one-off product requests. All of our bakes are made to our set recipes so we can keep quality and consistency high.

That said, we’re always experimenting and adding new products to our range — so keep an eye on our website and socials for updates.

Yes — we do! Please check our Locations page for full details on where to find us.

No, we don’t offer catering services or event-specific custom orders, and we don’t plan to expand into event organisation. Instead, our energy goes into perfecting and delivering our core range of bakes — available online and in our stores — to give you the best, most streamlined experience possible.