Legal

We use DPD as our exclusive carrier, providing a reliable next-day delivery service.

For customers who are not in a rush and prefer a lower delivery cost, we also offer alternative delivery options with longer timeframes.

Delivery fees may vary, so the exact price will always be shown at checkout.

For full details, please see our Shipping Policy.

We process all orders within 1 working day.

• Orders placed before 2pm, and with items in stock, are usually dispatched the same day.
• Orders placed after 2pm, or containing items out of stock, are dispatched the next working day (re-stocking only takes 1 extra day).

Once dispatched, delivery normally takes 1 working day with our courier.

Most customers receive their order in 1–2 working days.

For full details, please see our Shipping Policy.

Yes, you can choose in-store collection at checkout.
Please make sure to collect your order from the specific shop you selected during checkout, as that specific shop location will be the only one in charge of fulfilling your order.

For full details, please see our Shipping Policy.

Because all of our products are freshly made and perishable, we cannot accept returns once an order has been delivered.

For full details, please see our Return and Refund Policy.

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can review your case. If your claim is approved, we will either send you a replacement or issue a refund.

For full details, please see our Return and Refund Policy.

Orders can only be cancelled if they have not yet been packed (sealed) or dispatched. Once preparation has finished, or your order has been dispatched for shipping, it cannot be cancelled or refunded.

For full details, please see our Return and Refund Policy.

Refunds are only issued in specific cases, such as when an order arrives damaged, incomplete, or incorrect, and your claim has been approved. If a refund is approved, it will be issued back to your original payment method. Processing times vary depending on your bank or card provider, but it may take several working days to appear in your account.

For full details, please see our Return and Refund Policy.

Our Terms of Service explain how we handle orders, pricing, cancellations, product information, and liability. By placing an order with Munchyhub, you agree to these terms.

For full details, please see our Terms of Service.

When you place an order, create an account, or contact us, we collect certain information such as your name, email address, billing and shipping addresses, payment details, and phone number. We may also collect technical information like your IP address and browsing activity when you use our website.

For full details, please see our Privacy Policy.

We use your personal information to process and deliver your orders, communicate with you about your purchases, and provide customer support. We may also use it to improve our services, prevent fraud, and send you marketing updates if you’ve chosen to receive them.

For full details, please see our Privacy Policy.

We do not sell your personal information. We only share your data with trusted third parties who help us run our business — for example, payment processors, delivery carriers, and service providers that power our website. These partners only receive the information necessary to perform their services.

For full details, please see our Privacy Policy.

You have the right to access, update, or correct the personal information we hold about you. You can also request that we delete your data, restrict how it is used, or stop receiving marketing communications.

To exercise these rights, please contact us at hello@munchyhub.com.

For full details, please see our Privacy Policy.