Shipping policy

This policy explains how we handle delivery for orders placed with Munchyhub.

Carriers and options
All products are baked fresh and shipped using Next-Day tracked delivery services to ensure they arrive in the best condition. You will receive a tracking number / link as soon as your order is dispatched.

Delivery times
Orders are processed within 1 working day. Dispatch depends on when your order is placed and product availability:

• Orders placed before 2pm (and in stock) are usually dispatched the same day.
• Orders placed after 2pm, or containing out-of-stock items, are dispatched the next working day.

Most deliveries arrive within 1–2 working days after your order is dispatched.

Delivery fees
Delivery fees may vary depending on the option you choose. The final cost will always be shown at checkout.

Your delivery address
Please check your delivery address carefully at checkout, especially when you're sending a gift. We send every order to the exact address you give us, so we can't accept responsibility for an order that can't be delivered, goes to the wrong place, or is returned to us because the address was incorrect or incomplete. Our bakes are fresh and perishable, so a returned parcel can't be re-sent or resold, and in these cases we're unable to offer a refund or replacement. The same applies if a parcel isn't collected from Royal Mail after a missed delivery.

Spotted a mistake? Contact us straight away. If your order hasn't been dispatched yet, we'll correct it free of charge.

Problems in transit
If your parcel is delayed, lost or damaged on its way to the correct address, contact us and we'll chase it with Royal Mail and put it right.

Contact
For questions about shipping or delivery, please email us at hello@munchyhub.com.